With new "Learner Support" your learners can raise all the issues they are facing on the platform, to you directly. Once you resolve the issue the learners will be notified by email.
So how does Learner Support Center work?
Suppose your learner is having issue with opening one course.
So s/he has to click on "Support" button In the next page they will have to raise the support ticket The ticket will come to your admin support center interface You can resolve the issue using Learnyst knowledgebase Or if you are unable to resolve the issue, you can escalate it directly to Learnyst.